Let’s WORK THROUGH THE CHAOS.
I am Jess Moss
For over a decade, I’ve led design efforts across MANY enterprise and consumer ecosystems including e-commerce, fintech, and developer platforms. I’ve managed and mentored high-performing design teams, aligned executive vision with research-backed design decisions, and scaled UX practices in agile environments.
I specialize in system-level thinking, AI-enhanced enterprise tools, & building human-centered UX systems that scale.
By bridging design, development, product, and operations, I empower organizations to optimize their digital experiences and deliver value at speed.
I listen, I get buy-in, and I implement.
Case Studies
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*Coming Soon*
Most design systems cover what components are. I set out to solve for why they exist, how they behave, and what happens when context changes. This case study outlines how I scaled system strategy, documentation, and tooling to reflect the realities of cross-functional work at enterprise scale. -
Reimagining internal tooling with scalable AI to drive efficiency, clarity, and cross-team alignment.
https://www.jessmossisboss.com/case-studies/ai-powered-documentation
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When a user has a search query in mind, how do we surface related, but not intended, search suggestions?
https://www.jessmossisboss.com/case-studies/solvingforsearch
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Long read but good story: Determining a flexible framework that could facilitate the purchasing process of cloud software solutions.
https://www.jessmossisboss.com/case-studies/cloudservices
Contract Services I OFFER
Roadmap Discovery Sessions
A workshop geared towards defining goals, audience, features, timelines, and feasibility with the user and stakeholders in mind.
Heuristic evaluationS
An audit identifying app improvements, user severity issues, new feature considerations, tech debt issues, and UX recommendations.
Design Team Process Definition
A report that evaluates the team’s processes and includes improvements to design, dev, and UX research team integration.
Accepting Contract Work or Full Time
Accepting Contract Work or Full Time
PLATFORMS I HAVE DESIGNED FOR
Mobile ANDROID & iOS
TABLET
WEB APPLICATIONS
SMART HOME DEVICES
widgets + plugins + Extensions